Hrm 531 Performance Plan
?Feedback & Performance Improvement: Sales Team will be given feedback in three formats: 1. Weekly Sales Quota Report 2. Monthly Customer Service Report 3. Quarterly Sales Associate Performance Report Employees will have the opportunity to set up a meeting with the training manager to work on any area that received a score of requires improvement. This will be available weekly for Sales Quota Reports, monthly for Customer Service Reports and quarterly for Performance Reports.
Employees receiving scores above requires improvement will also be able to set up meetings with the Training Manager after all requires improvement meetings have been completed. We believe the ability to meet with the training manager will allow all sales associates to reach higher levels of performance. Training Manager may set up subsequent meetings with Sales Managers and Sales Customer Service Manager if additional on-the-job training is required. Promotions and Educational Opportunities
When open positions become available in the Sales Leadership Team members of the Sales Team will be given the opportunity to submit applications and resumes for the available position. Remaining members of the Sales Leadership Team and Senior Management will then conduct interviews of the top three Sales Associates considered for the position. If a member of the Sales Associate Team is not chosen to fill the open position then the job will be flown to the public. Educational Opportunities are available to all Sales Associates.
If a Sales Associate would like to attend a conference style training (1-5 day training) approval will be required by the Sales Leadership Team. If a Sales Associate would like to receive a bachelor or masters degree and would like partial tuition support from EnviroTech approval will be required from the Sales Leadership Team and the Senior Management Team. Family Support We at EnviroTech realize that you have a family outside of work for this reason the following programs are offered: Family Medical Leave Act:
FMLA requires covered employers to provide up to 12 weeks of unpaid, job-protected leave to ”eligible” employees for certain family and medical reasons. Employees are eligible if they have worked for their employer for at least one year, and for 1,250 hours over the previous 12 months, and if there are at least 50 employees within 75 miles. The FMLA permits employees to take leave on an intermittent basis or to work a reduced schedule under certain circumstances. If you feel you may have a situation that may qualify for time under the FMLA please contact Human Resources as soon as possible.
Sick Time / Personal Time: Sick Time or Personal Time may be used for situations pertaining to the employee or members of their immediate family (spouse, partner, children, or parents) Parental Educational Support: Employees may take off up to 20 hours a year of unpaid time off to attend parent conferences, school meetings, or volunteer time. Employee’s immediate supervisor must be informed at least one week prior to this requested time off. Leadership Team: Adaptation for Sales Leadership Team Members for career advancement
Jim Martin, Vice President of Sales Jim Martin currently has a bachelor’s degree and has expressed a desire to go back to school for his Masters in Business Administration. The Senior Management Team has agreed to pay half of Jim’s tuition since this is related to his current position. Shane Huck, Sales Manager Shane has requested to attend the Covey Leadership: Great Leaders, Great Teams, Great Results (3-Day Workshop) all members have agreed that this training will facilitate with the training of the Sales Associates so it has been approved.
Tom Gonzalez, Sales Manager Tom currently feels that the Train the Trainer program is enough to handle at the moment. He has been mentoring some sales associates and feels that his home life is suffering due to extended work hours. He may be choosing to work a flex week of 4 ten hour days to support both the sales team and his home life. This has been approved by Senior Management. Susan Burnt, Sales Customer Manager Susan is currently mentoring many sales associates in customer management.
She is currently being given a mentoring stipend because of her dedication to these associates. Ving Hsu, Training / Product Educator Manager Ving has requested The Brooks Group training. EnviroTech has sent sales staff to The Brooks Group training in the past and feel that the return of investment was positive. Ving has also been cross training with the sales manager and customer service manager so he can assist the sales associates more fully. Conclusion and Budget: The current budget for this plan is zero dollars.
The trainings are allocated under a special “training” budget and must be approved by the Leadership Team and Senior Management Team. This plan is expected to be effective because of the prior “buy-in” by members of the Leadership Team and Sales Associates. The benefits for this plan are expected to be higher job satisfaction, higher customer satisfaction, and a deeper understanding of company policies and procedures. The return of investment for this project is expected to be shown in a higher volume of sales and customer retention.