Deliverable 4 – The Patient Experience

 Competency
Evaluate the role and importance of the patient experience.
Course Scenario
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

Emergency room      services
Intensive care
Surgical care
Obstetrics
Diagnostic      services
Some      rehabilitation therapies
Inpatient pharmacy      services
Geriatric      services and
Consumer      physician referral services

Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.
Scenario Continued
The Public Information Officer for Chaparral Regional Hospital as contacted you requesting information for the employee newsletter. In particular, she would like you to write a short article with an accompanying infographic detailing the role and importance of the patient experience when working towards quality improvement.
Instructions
The article should address the role and importance of the patient experience in healthcare when working towards quality improvement. Both the article and the infographic should include appropriate information and graphics.
The goal of the article is to provide the reader with valuable information and enlighten them about the subject. Therefore, your article should be more persuasive than academic. In the article, you will address the role of the patient experience in healthcare and its importance. 
  
1.Discuss the role of the patient experience in relation to the hospital services listed.
2. Provides an infographic related to the patient experience.
3. Provides the importance of the patient experience.
4.Critiques the relationship of the patient experience and quality improvements.
APA formatting for the article, and proper grammar, punctuation, and form are required. 2 pages